Service #1
3rd Party Call Support Centre
At Vumbuka, we specialize in end-to-end call centre solutions for any businesses in any sector. Our expertly trained agents and intelligent call systems ensure your customers receive responsive, compliant, and empathetic support while driving retention, collections, and satisfaction.
Our Call Support services include:
- Customer Support: We handle inbound and outbound customer interactions across all your services.
- Sales & Policy Retention: Our sales support team works to grow and retain your client base.
- Premium Collection & Debt Recovery: We help maintain your premium flow through proactive engagement.
- After-Hours Support: Stay available to your customers even beyond office hours.
- Digital & Non-Voice Support: We support your omnichannel communication strategy.
- Feedback & Market Research: We help you learn from your clients.